Mission and Vision

As one of the leaders in professional training and talent development in Hong Kong and Macau, we provide a series of solutions that covering Excellent Customer Service projects, Talent Development and Succession Planning, leadership training and different kinds of corporate training programs tailored to meet your needs.


Whatever you have the concepts or ideas for business performance improvement or not, no worry about that, if you and your organization aim for a better result for people development or service enhancement area, contact us today to find out how our solutions can support your business. 

Pre-training Consultation Workflow

01

Quotation draft

with 

- Duration 

- Budget 

- Solutions

02

2nd round Consultation

(with management, HR and related staff) 

For defining 

- Direction 

- Objectives 

- Core mission

03

1st round Consultation

For sharing 

- Training needs

- Service enhancement

04

3rd round Consultation

Training needs analysis if needed


For confirming 

- Action plan 

- Project crew

05

Execution

Enhancement project for 

- Customer Service 

- Team Building 

- Management Leadership 

- Brand Image 

- Sales Performance

06

Workplan and Evaluation

- Professional Training

- Staff Activities

- Focus Group Meeting

- 1 on 1 Coaching

- Shop Visit

- Mystery Shopper Service

- CSR Function